Support from the people who wrote the code.
No tier one. No ticket number purgatory. When you call, email or open a support request, it reaches the team that builds and hosts the platform, and it gets handled.
Support Center
Open a request, track its status and read the knowledge base at the Customer Support Center. The fastest path for anything that is not an outage.
support.firehousesolutions.comPhone
Talk to a person during business hours, Monday through Friday, Eastern Time. For a site that is down, call.
301.475.1900Send details, screenshots or the file you are trying to upload. Support email is read by the engineers, not a mailbox.
Support@FirehouseSolutions.comReviewed carefully. Completed promptly.
Every request is read by someone who can actually fix it. Most are completed the same business day. When something needs more time, you are told how long and why.
- Remote sessions when a problem needs hands on your screen
- Officer training for new web officers, secretaries and training officers
- Content help when the person who ran the site moves on
- Outage response around the clock for the servers themselves
- Release notes when a platform-wide update changes what you see
Before you call
FAQ
The questions every department asks, answered.
Read the FAQDemo site
A working department site you can click through, members area included.
Open the demoFeature guides
What each module does and how departments use it.
Browse featuresContact form
Not a customer yet? Send a question and we will answer it.
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