Privacy Policy
Effective October 23, 2026. This policy covers this website (firehousesolutions.com) and describes how Technology Reflections, Inc. handles information on the department websites and members areas we host.
Who we are
Firehouse Solutions is a service of Technology Reflections, Inc. ("we", "us"),P.O. Box 911, Leonardtown, MD 20650. We design, host and support websites, members areas, display boards and related services for fire, EMS and rescue organizations.
Information we collect on this website
- Forms you submit. When you sign up or contact us, we collect the information you enter: organization name, billing address, point of contact, email address, phone number, domain name, the package and services you choose, and your message.
- Technical information. Our servers log the IP address, browser type, pages requested and referring page for every visit, for security and to keep the site running.
- Cookies. This site uses a session cookie needed for form protection. We may use Google Analytics, which sets its own cookies to report how the site is used in aggregate.
- reCAPTCHA. Public forms are protected by Google reCAPTCHA Enterprise, which collects hardware and software information and sends it to Google to tell people from bots. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
How we use it
- To process your sign-up, respond to your question and follow up about our services.
- To operate, secure and improve the website.
- To meet legal obligations.
We do not sell personal information. We do not share it with third parties except service providers who help us run the site and deliver email, and only for that purpose.
Department websites we host
The public websites, members areas and display boards we host for fire, EMS and rescue organizations are operated by those organizations. Each organization controls the content it publishes and the information it collects from its members and the public through its site. We process that information on the organization's behalf to provide the service: we host it, back it up, secure it and support it. Questions about a specific department's site should go to that department. We do not use member or visitor data from hosted sites for our own marketing.
Security
Sites are served over SSL. Our infrastructure runs on load-balanced Microsoft Azure virtual machines mirrored across two regions with nightly backups in each, behind network firewalls with defenses against SQL injection, denial-of-service attacks and malware. Members areas support two-factor authentication and IP restrictions. No system is perfectly secure, and we cannot guarantee the security of information transmitted to us.
Retention
Demo requests and contact messages are kept for as long as needed to respond and follow up, and then as part of our business records. Server logs are kept for a limited period for security purposes. Hosted organization data is retained for the life of the organization's service and removed on request after the service ends.
Your choices
You can ask us to update or delete the information you submitted through this website by emailing Sales@FirehouseSolutions.com. You can control cookies through your browser settings.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes
We may update this policy. The effective date at the top will change when we do, and continued use of the site after a change means you accept the updated policy.
Contact
Technology Reflections, Inc.
P.O. Box 911
Leonardtown, MD 20650
Phone: 301.475.1900
Email: Sales@FirehouseSolutions.com